FAQ — quick answers to the questions we hear most.
Returns FAQ
How do I contact Baseball Wear Hub?
Email jerseycare@outlook.com. Our fan support team reads every message and replies within 24–48 hours, every day of the week.
What should I include in my email?
Your order number, the item in question, and a clear photo if something arrived damaged or faulty. The more detail you give, the faster we can help — no back-and-forth needed.
Where is my order?
Your tracking link is emailed the moment your order leaves our fulfilment network. Check that email first — it usually answers this fastest. If you can't find it, email us with your order number and we'll send the latest tracking status.
How long does a reply take?
We reply to every message within 24–48 hours. Custom and order-specific questions may take a little longer if we need to check with the warehouse, but we'll always get back to you.
Can I change or cancel my order?
Email us as soon as you can with your order number and the change you need. We'll do our best to catch it before it ships — once an order is dispatched, changes aren't possible, but we can help with a return afterwards.
Do you have a phone number or live chat?
Email is our only support channel right now, and it's the fastest way to reach us. One inbox means every question gets seen and answered in the same 24–48 hour window.
How do I start a return or exchange?
Email jerseycare@outlook.com with your order number and the reason. We'll reply with the next steps and return instructions. Full details are on our Returns & Exchanges page.
What are your shipping times?
In-stock orders typically arrive in 7–15 business days after dispatch, and we cover standard shipping on orders over $49. Custom jerseys need a few extra days of stitching first. See Shipping & Delivery for the full breakdown.
Still need help?
Our fan support team replies within 24–48 hours — every order, every question.
