You have 30 days from delivery to return most items. Custom and personalised jerseys are stitched to order, so they're final sale unless they arrive faulty.
Custom & personalisedFaulty items only · Your name, number, patches
Final sale
Faulty, damaged or wrongFree return · We cover shipping both ways
30 days
Not sure? Email us with your order number before sending anything back — we'll confirm in one reply.
How to start a return
Email our team. Send jerseycare@outlook.com your order number, the item, and a photo if it's faulty. Tell us why you're returning it.
Get your instructions. We'll reply within 24–48 hours with the return address and a prepaid label for faulty items.
Send it back. Pack it securely and drop it off. We'll email you when it arrives and refund you within 5–10 business days.
Who pays return shipping?
Faulty, damaged or wrong itemWe got it wrong — we make it right
We pay
Change of mind or wrong sizeReturned in original condition
You pay
Original shipping fees aren't refunded on returned orders — that covers the cost of getting your parcel to you in the first place. This matches our Shipping & Delivery policy.
Refunds
Once your return reaches us and passes a quick check, we refund the item price to your original payment method within 5–10 business days. You'll get an email the moment it's processed.
How fast it appears on your statement depends on your bank or card provider — usually a few extra business days. Original shipping costs aren't refundable.
Exchanges
Wrong size? No problem. Email us with your order number and the size you need. If it's in stock, we'll arrange an exchange — and if the mistake was ours, we'll cover the shipping.
Custom & personalised jerseys
Every personalised jersey is stitched to your exact name, number and patches. Because each one is made just for you, they're final sale and can't be returned unless they arrive damaged, faulty or not as ordered.
Before you order. Double-check the spelling, size and colours. We stitch exactly what you submit, so personalised details can't be changed once production starts.
Returns FAQ
What is your return window?
30 days from the day your order is delivered. After that, we're afraid we can't accept returns.
How do I start a return?
Email jerseycare@outlook.com with your order number, the item and a photo if it's faulty. We'll reply within 24–48 hours with the next steps and the return address.
Can I return a custom or personalised jersey?
Custom jerseys are made to order and are final sale. The only exception is if they arrive damaged, faulty or not as ordered — then we'll replace or refund them.
Who pays for return shipping?
If your item is faulty, damaged or wrong, we cover return shipping. For change-of-mind returns, the buyer covers the cost of sending it back. Original shipping fees aren't refunded.
How long will my refund take?
We usually process refunds within 5–10 business days of receiving your return. How quickly it appears on your statement depends on your bank or card provider.
Can I exchange for a different size?
Yes. Email us with your order number and the size you need. If we have it in stock, we'll arrange the swap — and cover shipping if we got it wrong.
What if my item arrives damaged?
Email us within 30 days with a clear photo of the item and packaging. We'll arrange a free replacement or a full refund — your choice.
Where do I send my return?
We'll email you the correct return address with your instructions. Please don't send anything back before you hear from us — returns without authorisation can't be tracked or refunded.
Still need help?
Our fan support team replies within 24–48 hours — every order, every question.
Independent fan shop.