Building your own jersey? Personalised pieces need a little extra stitching time before they ship. The tracking link still goes out the moment your order leaves us.
How your order ships
Order confirmed. You'll get a confirmation email straight away. Check your delivery address here — changes are easiest before packing.
Picked & packed. In-stock items are typically dispatched in 1–3 business days; custom jerseys take longer because each one is made to order.
On the move. We email your tracking link as soon as the parcel leaves the warehouse. It can take up to 24–48 hours for the first carrier scan to appear.
Delivered. Most deliveries don't need a signature. If you're out, your carrier will leave a card or arrange another attempt.
Shipping costs
Standard shipping is free on orders over $49. Below that, the exact flat rate is shown at checkout before you pay — no surprises at the door.
Oversized items and remote destinations may carry a small surcharge. If they do, it's itemised on the checkout page. Shipping fees are non-refundable on returned orders.
Tracking your order
Your tracking link lands in your inbox the moment your order ships. Open it directly, or paste the number into our Track Order page for the latest status.
No tracking email? Check your spam folder first, then email us. We can resend it and confirm the current scan status.
Customs, duties & taxes
International orders may be subject to import duties, taxes or handling charges set by your country's customs authority. These are the recipient's responsibility unless they're clearly included at checkout.
Customs checks can add a few days to delivery. We'll keep the tracking updated, but processing time outside our control isn't something we can guarantee.
If your order is delayed
Peak periods. Holidays, playoffs and launch drops can slow carriers down.
Weather or carrier disruption. Occasional, but tracked — we'll see the same scans you do.
An incomplete address. Double-check apartment numbers and postcodes at checkout.
If your parcel passes the estimated window, email us with your order number. We'll trace it with the carrier and come back to you within 24–48 hours.
Shipping FAQ
How long does shipping take?
Most orders arrive within 7–15 business days after dispatch. In-stock items are usually packed within 1–3 business days; personalised jerseys need extra stitching time first.
Do you ship worldwide?
Yes — we ship to most countries with tracking. If your destination isn't available at checkout, email jerseycare@outlook.com and we'll check what we can arrange.
Is shipping free?
Standard shipping is free on orders over $49. For smaller orders, the exact rate appears at checkout before you pay.
How do I track my order?
We email a tracking link as soon as your order ships. Use that link, or enter the number on our Track Order page for the latest scan.
Will I be charged customs fees?
Possibly. International orders may incur import duties or taxes set by your local customs authority. These are typically paid by the recipient unless they're included at checkout.
Do custom jerseys take longer?
Yes. Made-to-order and personalised jerseys need additional stitching — usually 3–5 extra business days before dispatch. You'll still get full tracking.
Can I change my delivery address?
Email us as soon as you can. We can update the address before dispatch; once the parcel is with the carrier, changes usually aren't possible.
My order hasn't arrived — what now?
Check the tracking link and your spam folder first. If the parcel is past the estimated window, email jerseycare@outlook.com with your order number and we'll investigate with the carrier.
Still need help?
Our fan support team replies within 24–48 hours — every order, every question.
Independent fan shop.